New funding set to fuel global expansion and AI-driven innovation for the fast-growing chat automation platform.
In a strategic move to redefine how businesses interact with customers online, ManyChat has secured a $140 million Series B funding round led by Summit Partners. The San Francisco-based startup, known for its automation-focused messaging platform, is now positioning itself to scale its artificial intelligence capabilities and extend its reach to even more global users.
Founded in 2015 by Mike Yan and Anton Morin, ManyChat was born out of a desire to transform business communication. Frustrated with the limitations of email marketing, the duo recognized the shift in consumer behavior toward messaging apps. Initially launching with Telegram, the company has since grown to support customer engagement across Instagram, WhatsApp, Facebook Messenger, and TikTok.
Today, ManyChat serves over 1.5 million users in 170 countries. Its customers range from e-commerce giants and news media brands like The New York Times to small businesses and creators. The platform enables companies to automate marketing and customer support by allowing them to engage through personalized, real-time chat experiences across various channels.
“We saw early on that messaging is the new email,” said CEO Mike Yan. “People want fast, interactive communication, and businesses need tools that can keep up.”
The newly announced funding will be channeled into advancing ManyChat’s AI infrastructure, helping the platform offer even more intelligent, automated responses tailored to user behavior. In addition to R&D, the investment will also help expand the company’s sales, marketing, and customer support teams to manage growing global demand.
While the AI race in customer service is heating up—with competitors like Intercom, Drift, and Zendesk all investing heavily in automation—ManyChat sets itself apart with its emphasis on creator-first tools and ease of integration with major social media platforms. The platform is especially popular among marketers and online sellers who rely on Instagram and WhatsApp to connect with consumers.
Despite the scale of this Series B raise, ManyChat has maintained a relatively lean capital history. Before this round, the company had only raised about $23 million since its inception. Yan shared that the startup has remained close to breakeven, operating sustainably while scaling—an increasingly rare feat in today’s tech funding climate.
What’s fueling this investor confidence? Beyond the platform’s impressive growth metrics, ManyChat taps into a broader shift in how businesses communicate. Messaging platforms are now outpacing traditional channels, particularly among younger consumers who value immediacy and personalization. ManyChat’s automation tools allow brands to respond at scale while maintaining a human touch—a crucial balance in modern customer experience strategies.
As artificial intelligence becomes a more integral part of digital engagement, ManyChat’s evolution could be a bellwether for the future of customer communication. With fresh capital and a clear growth strategy, the company is poised to accelerate its vision of building the next-generation marketing stack—one conversation at a time.
Sources: PR Newswire, TechCrunch
